Refund Policy

At FoldonUp, we want you to be satisfied with your purchase. If something isn’t right, we’re here to help.

1. Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

• Item must be unworn, unwashed, and in original condition
• All original packaging must be included
• Proof of purchase is required

2. Non-Returnable Items

Certain items cannot be returned, including:

• Final sale items
• Gift cards
• Items marked as non-returnable

3. Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

• Refund will be issued to your original payment method
• Processing time: 5–10 business days depending on your bank or payment provider

4. Exchanges

We currently do not offer direct exchanges. If you need a different size or item, please place a new order and return the original item.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping service

6. Damaged or Wrong Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos, and we will resolve the issue as quickly as possible.